Returns and Exchange

At Vivo Collection UK, we want you to be thrilled with your fashion choices. If for any reason you’re not entirely satisfied with your purchase, we offer a flexible and straightforward returns and exchange policy to ensure your peace of mind.

Our Promise to You:

  • Satisfaction Guaranteed: We take pride in our products and stand behind their quality. If you’re not satisfied, we’re here to make it right.

  • Easy and Hassle-Free: Returning or exchanging items should be easy, and we’ve streamlined the process to save you time and effort.

  • Diverse Options: Whether you want to return an item, exchange it for a different size, or try something else from our collection, we’ve got you covered.

Key Guidelines:

  1. 30-Day Return Window: You have up to 30 days from the date of purchase to initiate a return or exchange.

  2. Unworn and Unused Items: To be eligible for returns or exchanges, items must be in their original condition, unworn, and with all original tags attached.

  3. Proof of Purchase: Please ensure you keep your purchase receipt or confirmation email, as it’s required for all returns and exchanges.

  4. Return Shipping: You are responsible for the cost of return shipping, unless the item is defective or a mistake was made on our end.

How to Initiate a Return or Exchange:

  1. Contact Our Support Team: Reach out to our customer support team to initiate your return or exchange request.

  2. Pack the Items: Safely pack the items you wish to return or exchange, including a copy of the proof of purchase.

  3. Send It Back: Ship your package back to the provided return address. We recommend using a trackable shipping service for added security.

  4. Processing: Once we receive your items, we’ll inspect them to ensure they meet the return/exchange guidelines. We will then process your request accordingly.

  5. Refunds/Exchanges: If eligible, refunds will be issued to your original payment method. For exchanges, we’ll send the new items your way.

Contact Us:

Our friendly customer support team is here to assist you with any questions or concerns you may have.

At Vivo Collection UK, we are committed to ensuring your satisfaction and making your fashion shopping experience a delightful one. Thank you for choosing us for your style needs.